Privacy Policy

When you use the client portal we collect the information you provide directly — such as your name, email address, contact details, company, ticket contents, and any attachments — as well as technical information about your session (for example browser, device, IP address, and country) needed to run and secure the service.

We use the information you submit to provide IT support services, respond to tickets, meet agreed service levels, communicate with you about your requests, secure the portal, and keep records for operational and legal purposes.

To resolve a request we may share the minimum information required with approved vendors and partners (for example Microsoft, ISPs, telecommunication carriers, hardware suppliers). We do not sell personal information.

Access to the portal is protected by mandatory multi-factor authentication. Activity is logged and monitored. See our Security Notice for details on authorised access, monitoring, and sensitive-information handling.

Tickets, attachments, and service records may be retained for operational, security, legal, and compliance purposes. Contact us if you would like to request removal of specific information.

To request access to, correction of, or deletion of personal information you have submitted, contact support@smallbizitsolutions.co.nz. We will respond in line with our retention obligations and applicable law.