Terms of Service

The portal is provided for authorised customers, our staff, and approved representatives to log and manage IT support requests. You must only access accounts, tickets, and information you are authorised to view.

You are responsible for the accuracy of the information you provide, for keeping your credentials secure, and for all activity performed under your account. Multi-factor authentication is mandatory.

You agree not to:

• Attempt to access accounts, data, or systems you are not authorised to use.
• Interfere with the operation or security of the portal.
• Submit unlawful, harmful, or misleading content through tickets or attachments.
• Include passwords, MFA codes, payment card details, or other sensitive credentials in tickets.

Portal activity may be monitored and logged for security, operational, and compliance purposes as described in our Security Notice.

We work to keep the portal available and reliable but do not guarantee uninterrupted access. Service levels for underlying support work are governed by your service agreement with Smallbiz IT Solutions.

We may update these terms from time to time. Continued use of the portal after an update constitutes acceptance of the revised terms.

Questions about these terms: support@smallbizitsolutions.co.nz.